Hello, I am Munawir Razak

I have experience as a Manager of Public Services Quality Improvement in the Ministry of Research, Technology and Higher Education, Republic of Indonesia.

Services that I provide

Based on my experience in the field of public communication, public relations, public services, bureaucratic reform and university governance, I can facilitate you to develop the following things in your institution:

PUBLIC SERVICE EVALUATION

The process of evaluating the implementation of the duties of a person or work units.

PUBLIC SATISFACTION SURVEY

Comprehensive measurement of public satisfaction level with the quality of services provided.

PUBLIC COMPLAINTS HANDLING

Complaint handling in accordance with the mechanism and procedures for managing complaints.

INTEGRATED SERVICE SYSTEM

Delivery of services carried out in one place and controlled by a management control system.

SERVICE INNOVATIONS

Service breakthroughs that are original creative ideas and modifications that benefit the public.

Service Standard

Guidelines for the implementation of services and references for evaluating service quality.

PUBLIC SERVICE

Equip ways to improve the quality of service to the community.

PUBLIC RELATIONS

Manage effective communication and information with stakeholders.

UNIVERSITY GOVERNANCE

Accreditation, establishment of new tertiary institutions, opening of new study programs, etc

Recent Blog Posts

Stories about my life's journey and other interesting things that I have experienced.

Tahun Akademik Baru Pendidikan Tinggi pada Masa Pandemi Covid-19
Klasterisasi Perguruan Tinggi Tahun 2020
Pengalaman Mengurus STNK Baru di Kantor Samsat BSD
Pengalaman Merawat Anak yang Terkena DBD
STS Forum Menyambut Era Society 5.0
Reformasi Regulasi untuk Riset yang Lebih Baik
Wapres Buka ISES 2015
Menristekdikti Serahkan SK CPNS Kemenristekdikti Angkatan 2015
Menristekdikti Kunjungi Provinsi NTT
Lulusan Politeknik Harus Kompeten dan Siap Kerja
Pemanfaatan Iptek untuk Pertanian dan Peternakan
Welcome to the World, Athirah...

What my clients say

Testimonials from satisfied clients.

Wike Wijayanti

Wike Wijayanti

Entrepreneur

Munawir is very familiar with public service policy.

Reno Ghanes

Reno Ghanes

Legal Officer

Excellent, we're delightful to be mentored by Munawir

Boni Agusta

Boni Agusta

Designer

Munawir really helped us in developing an integrated service system.

Ayu Pravita

Ayu Pravita

Writer

thank you for your help, now our service is better.