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I'm Munawir Razak

Public Service Enthusiast

I have 2 years of experience as a Manager of Public Services Quality Improvement in the Ministry of Research, Technology and Higher Education, Republic of Indonesia.

Previously I was the Head of the Public Communication Division at the Ministry. I am now serving as Head of the Institutional and Information Systems Division of the Higher Education Service Institution Regional IX Sulawesi.

Skills & Info

Public Service Evaluation
Public Satisfaction Survey
Complaint Handling
Integrated Service System
Service Innovation
Public Consultation Forum
Service Standard

I Offer Mentoring On

Public Service Evaluation

The process of evaluating the implementation of the duties of a person or work units

Public Satisfaction Survey

Comprehensive measurement of public satisfaction level with the quality of services provided

Public Complaints Handling

Complaint handling in accordance with the mechanism and procedures for managing complaints

Integrated Service System

Single management unit in the delivery of services carried out in one place and controlled by a management control system to simplify, accelerate, and reduce costs

Service Innovation

Service breakthroughs that are original creative ideas or adaptations and modifications that benefit the public, both directly and indirectly

Service Standard

Benchmarks used as guidelines for the implementation of services and references for evaluating service quality as obligations and promises of providers to the public in the context of quality, fast, easy, affordable and measurable services




Happy Customers





My Blog

Some stories from my daily experiences.

Get in Touch

Feel free to drop us a line to contact us



  • Phone+628179393393
  • AddressJalan Bung KM.09 Tamalanrea, Makassar, INDONESIA
  • Emailmunawir.razak@gmail.com